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Within this community, members benefit by leveraging the collective knowledge of Oracle Cloud customers and product experts.Power innovation with partner applications and services available through the Oracle Cloud Marketplace. Remember that your Oracle Service Cloud Username is the same as your NetID, but you must set a separate FastInfo password. By combining Oracle and RightNow, Oracle has delivered superior customer experience (CX) capabilities at every contact and across every channel. Oracle Service Cloud Accelerators are designed to demonstrate how an integration scenario could be built using the public integration and extension capabilities of the Oracle Service Cloud. The program is just called "RightNow". Learn about the latest customer service trends and why Oracle is a leader in The Forrester Wave™: Customer Service Solutions. Design and deploy your Oracle Cloud topology quickly! Oracle CX Service. If it says that .NET is not installed, use this link to obtain it: Install .NET version 4.0 Deliver service through any channel at any time, while balancing automation with high-value customer engagement. Oracle CX Service (part of Oracle Cloud CX) offers solutions for B2C, B2B, and field service to help your business exceed customer expectations.Download our four-part 2020 Guide to Customer Service for expert insights on navigating the CX strategic planning process. By combining Oracle and RightNow, Oracle has delivered superior customer experience (CX) capabilities at every contact and across every channel. Leveraging state-of-the-art AI and machine learning, companies can now spend less time searching for content, and more time creating. Oracle Intelligent Advisor automates decisions and energizes service experiences.Maintain accurate records and fight rogue customer data. And they will expect that kind of flexibility from every company they do business with. Leverage superior search capabilities to deliver a seamless, consistent experience across all channels, from self-service and contact center to communities and social sites.

Oracle CX can help you create engaging, seamless digital interactions that transform customer experience and delight your customers. Keep customers informed throughout the process and ensure problems are fixed right the first time.Learn how companies around the world rely on Oracle CX Service to deliver differentiated and meaningful customer experiences.In times of crisis, customer service organizations need to rapidly respond to changing information and support new and unpredictable inquiries. We suggest you try the following to help find what you’re looking for:On October 24, 2011, Oracle announced that it has entered into an agreement to acquire RightNow Technologies, Inc. (NASDAQ: RNOW), a leading provider of cloud-based customer service. Oracle RightNow Users Network Email List from DataCaptive helps marketers reach top software and technology experts that use Oracle RightNow Technology. Each customer journey is unique, but you need to ensure each experience is seamless and personalized. Accordingly, no assurances can be given that any of the events anticipated by the forward-looking statements will transpire or occur, or if any of them do so, what impact they will have on the results of operations or financial condition of Oracle or RightNow.In addition, please refer to the documents that Oracle and RightNow, respectively, file with the U.S. Securities and Exchange Commission (the "SEC") on Forms 10-K, 10-Q and 8-K. Oracle Customer Data Management for B2C Service connects systems to the Customer Data Hub, verifies global address information, and intelligently matches and removes duplicate records. Service Center helps your agents focus on the customer instead of multiple applications.Unify service and support team knowledge to increase customer satisfaction through a robust, scalable knowledge management solution. Enable access to Oracle E-Business Suite from a mobile app by using Oracle Mobile Hub. Give your customers personalized, agile, and transparent support throughout their journey. Proactively engage with your customers anywhere, anytime through intelligent chat and advisor tools. Among the applications you may choose from are Oracle RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Policy Automation, and RightNow Engage. RightNow's Customer Service Cloud helps organizations deliver exceptional customer experiences across call centers, the web and social networks. Please review answer 2543 now and record your local support number in the event that you have an urgent service request during this maintenance window. Review the latest features, including capability overviews, business benefits, setup considerations, and usage tips.Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle CX. Keep customers informed throughout the entire service lifecycle while improving the productivity of your field service operations. You'll find all of these resources and more in the Oracle Help Center. The Oracle B2C Service application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: Client Tier: The client tier consists of a .NET Client application that presents content received from the application tier.

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