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Channel and Theme Pack availability vary by market. A loose cable connection between your TV and digital box may be to blame, or you might have the wrong input setting selected. Setup and How-to If it turns on and you can see programming on your TV:You can find easy-to-follow instructions for reprogramming your Shaw remote in the articleFirst, identify the type of remote control you have. Billing and My Account For information about these issues, read the articleThere are a few things you can try. The equipment you rent or purchase may be new or refurbished. Unplug the power cords, wait 30 seconds, and then plug them back in. This can quickly fix issues with missing channels that you're subscribed to, or that are on free preview.

Many TV issues can be quickly solved by restarting your PVR or TV box. By configuring the parental control settings on your digital box, you can control what kinds of programming your family has access to, and you can restrict what kind of content can be viewed by individuals who don't have access to the PIN password you set. If that doesn't correct your issue, you'll find solutions to common issues below.If a “No Signal”, “No Source”, or “No Input” message appears on your television screen, the television isn't receiving a signal from your digital box. Are you a current Shaw Direct customer?

Contact Us Equipment not purchased by you must be returned to Shaw if any of your services are cancelled. Read the article If you receive error messages when attempting to access Shaw On Demand, or you're unable to access Shaw On Demand content, read the article If you are unable to hear the audio track of the program you are currently watching, it may be due to the TV being on mute, SAP/MTS being enabled, an incorrect TV input setting, or issues with the audio settings of your digital box. You will see a black screen instead of the TV images.

© 2020 Shaw Satellite G.P., All Rights Reserved. Top Support Articles When restored, my PVR started flashing "8888" for a few minutes and then turned itself off and then on again still flashing "8888". Not all Shaw packages, services and hardware are available in all regions. For more information, read the article Not what you're looking for? Learn how to troubleshoot external hard drive issues when configuring your Shaw Direct TV hardware. your digital box by unplugging its power cord from the wall or power bar. If other Shaw remotes work where the original one fails, review the first three steps below. They include: • The screen is black. Support Shaw Direct is committed to providing you with help in troubleshooting your PVR. Contact Us

HD hardware is required for HD programming. We shall look at a few of the most common issues that clients report while using a Shaw PVR. If you are setting up an external hard drive for the first time, you can find system requirements and setup instructions on our feature page. Fr Search Below you'll find answers to commonly asked questions about TV issues, like picture concerns, guide settings, and remote control issues.

If other normally-working remotes don’t work in this room, skip to Step 4. Looking for Shaw Direct for business? You can find images in the article If your remote isn't under warranty there will be a $14.95 + tax charge for a replacement remote control. If your business has more than one Shaw remote, check to see if the other remotes work in the affected room. Press the power button on the digital box to turn it on. If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. En My Account Recording issues Unplug the power cords, wait 30 seconds, and then plug them back in. If that doesn't solve the issue, find more solutions in the article your digital box by unplugging its power cord from the wall or power bar, waiting 30 seconds while it resets, and then plugging it back in. Last night my neighborhood had a power outage for a couple of minutes. This can occur either on all or individual channels.Try refreshing your channel listings from My Shaw. but there is no picture on your TV screen, your TV may be tuned to an MPEG-4 channel with a digital box that is not MPEG-4-compatible. Location: Wait 30 seconds while it resets, then plug it back in.

Try these related articles and discussions. Available parental controls will vary by digital box. Fixes and Troubleshooting I have sound but no picture If you hear sound on certain channels (e.g., The Weather Network HD, etc. )

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