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Place it on a wall or shelf. Changing when your temperature sensor is active can sometimes help. See below for troubleshooting tips.The Nest Temperature Sensor uses Bluetooth Low Energy (BLE) to report temperatures to Nest thermostats.

So it will only work with the 3rd gen Nest Learning Thermostat and Nest Thermostat E which have BLE. But you may have trouble during setup, and some things can cause it to go offline or cause your system to overheat or overcool your home. ALL Nest Thermostat Sensors showing "unassigned" on browser, but not in the Nest app I just bought and installed Nest 3rd gen Thermostat with 2 sensors. Please expect a longer than normal response time as a result of recent current events. Usually, the fix is to move your sensor a bit. The sensor will not work without one of these thermostats.

This new sensor is a small, wireless, battery powered “puck” about 2″ in diameter. Try reducing a heating temperature (or increasing a cooling temperature) by just a couple of degrees to see if the error goes away.Changing when your temperature sensor is active can sometimes help. Nest owners, rejoice! Talk to a Google Nest expert at .

We encourage you to use our online Help Center and Community Forum for additional options during this time.Google Nest thermostats help you know what’s happening in your home, so if the temperature difference between where your Nest thermostat and sensor are installed is more than a few degrees, you may see an M12 error on your thermostat or a message from the Nest app that suggests moving your sensor.You’ll see a M12 error typically because your temperature sensor is placed in an area that’s much colder or hotter than where your thermostat is installed. We encourage you to use our online Help Center and Community Forum for additional options during this time.The Google Nest Temperature Sensor is a simple product: it tells your Google Nest thermostat what the temperature is in another room. You can Try the following steps to troubleshoot the error message. Works with the Nest Thermostat E or the 3rd gen Nest Learning Thermostat.¹; Helps make sure a certain room is the exact temperature you want it to be. The most important step is to move your sensor to a new place as instructed in step one. For instance, if you live in a warm climate and the sensor is in a bedroom with many large windows, it may be better to use your thermostat’s built-in sensors during the day to adjust cooling and use the sensor in the bedroom during the evening when the sun is down. Then forget that it’s even there. Learn more > Nest.com … You can manually check your sensor’s connection with the app at any time. When you find a temperature that you prefer, you may also want to In some cases, a range issue or wireless interference can cause your sensor to disconnect from your thermostat. In some cases, you’ll only have to move it a couple of feet.Tweaking your thermostat’s scheduled temperatures a couple of degrees can also help alleviate the issue in some cases, but may not solve it. For instance:Moving your sensor is often the best solution, but it doesn’t have to be very far. Sometimes however, you may need to move it to an entirely new location.If the issue occurs when you’re adding your sensor to the Nest app, you might not be able to complete setup until the problem is resolved.

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