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Very disappointed.

For some reason the 5GHz side would just not give out an IP address.

Granted, if there was a recent update there might not be much info (at this time).

Look for the Shaw Go network on your device and you can connect without a login or Shaw … My issues have been resolved in as much the problem is no longer present. Older p ersonal devices may not have the ability to use 5G, so you should visit the manufacturer's website to confirm. Didn’t seem to help. Only been with Shaw for less than one week, and need to return to Bell ASAP. If you suspect that your WiFi isn't working as it should, try the solutions below to set things right.Watch this quick video tutorial to help troubleshoot your WiFi connection issues.When selecting your WiFi network, you might have the choice between 5GHz and 2.4 GHz frequencies.

I have been using a Shaw Hitron modem/router for a number of years. Has there been a firmware update recently for the router? Shaw’s SmartWiFi plans do this, as do many newer third party routers.

I don’t have any smart home stuff using 5G - I have a nest thermostat and 2 nest smoke detectors and a garage door opener on the 2.5G network.

Thank you for reaching out! You must be signed in to add attachments It’s possible that your adapter needs to be manually updated or reset to start working properly.Not what you're looking for? ... other times not. The quickest way to do this is online using My Shaw.

My router's hardware version is 1A, software version is 4.5.11.9.1.This issue has been happening again today. I am having this issue with my Hitron  and have both on my network. Many WiFi issues can be corrected by simply restarting your modem. 2.4G is generally for older devices, ... @ryanfactura glad it's working again!

Try these related articles and discussions. There are a few possible reasons. That is certainly odd. To try to resolve this issue, in January, I purchased a Netgear Nighthawk AC1900 WiFi Range Extender (Model EX700).It has been set up to extend both the 2.4 GHz and 5 GHz bands. You can read about your modem in the Shaw Internet Modems - Equipment Guide. They should definitely both support 5G Wi-Fi. The Hitron I have is set to the default "Gateway" mode since in "Bridge" mode I kept getting internet freezes (sometimes 3 times a day) and would have to power cycle the Hitron, in "Gateway" mode everything seems to be working well and have not had any freezes since.Looks like this was one of those issues Shaw didn't want to disclose to the public. Do you have any smart home devices, WiFi speakers or WiFi security cameras connected to the 2.4G or 5G networks? First, the wireless modem that's sending out your WiFi signal may not have the capability to use 5G.

This is really a pain.Hi you have a "personal" router you could use, set that router in "AP" (Access Point) mode and connect it to the hitron. I disabled WiFi on the Hitron and am using the WiFi from my personal router (Netgear), my devices work so much better this way.

Disconnections and slow speeds can be a result of weak signals, equipment settings, or interference.

0 Kudos Share. Didn’t seem to help. This will also reset your default password and network name to those found on the sticker on the back of your modem.If you suspect that other devices are interfering with your modem’s signal, then changing the wireless channel is an effective way of reducing that interference.For a computer to connect to your WiFi network, it must have a WiFi adapter installed. Some adapters are installed inside your computer, while others are external USB devices. 3 days later, new modem, same thing - 5G drops out randomly. Can you try a factory rese...

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