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In 2019, the Canadian Radio-television and Telecommunications Commission (CRTC) found that Bell and Rogers had violated rate-setting rules more than 50 times from 2016 to 2019 and had inflated rates sometimes by more than 900 per cent. CRTC Applications and Notices For information on applications by Rogers currently under consideration with the CRTC click on the link below: RCCI Access Services Tariff
If your telephone company has given you notice that your service will be disconnected: In an emergency, the CRTC can provide an immediate, but temporary, resolution. “These kind of anti-competitive activities are the reason why Canadians pay among the very highest prices for Internet and Mobile services in the world,” she said. Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. Other complaints including complaints about accessibility. The CRTC doesn't follow up on anonymous complaints. If the company doesn't respond within three weeks, the CRTC sends a written reminder.If your complaint alleges that the company infringed the If you're not satisfied with the response to a complaint handled by CRTC staff, you can request in writing that the CRTC review the complete file and issue a decision.Canadian Radio-television and Telecommunications Commission Many complaints can be resolved at this stage.After you have attempted to resolve your complaint with your telephone company, you can take your complaint to the next level through the  The CRTC deals with complaints about accessibility. Consumers filed a record-breaking number of complaints against Canada's telecom companies in 2018-19 — nearly 19,300, up 35 per cent. For any other complaints, including complaints about accessibility: contact the CRTC: online: Ask a question or make a complaint; mail: Secretary General, CRTC, Ottawa, Ontario K1A 0N2 ; fax: 819-994-0218 ; toll-free telephone: 1-877-249-CRTC … You will be informed if your complaint should be directed to the CCTS or another agency. You should receive a response from the CRTC within 10 working days after the CRTC receives the complaint, letting you know that your complaint was received.The CRTC may then forward your complaint to the telephone company, asking for a response to your concerns, usually within 20 calendar days.The time it takes to completely resolve a complaint depends on its complexity. You will be informed if your complaint should be directed to the CCTS or another agency. Please enter your email address below to subscribe. Check if the broadcaster is a member of the CBSC.
If no further action comes out of the proceeding, the CRTC may not contact you again. For example, if you ask for your phone bill in Braille, and your phone company doesn’t provide it, contact the company again.

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