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(1) Includes stock-based compensation as follows: We include stock awards with performance conditions not yet satisfied for non-GAAP weighted average diluted shares at forecasted attainment levels to the extent we believe it is probable that the performance condition will be met. This assumes that generally the most significant headwinds would occur in the second and third quarter of 2020, that there will be uncertainty around new business, renewal timing or billings terms, particularly with customers in industries highly affected by COVID-19, and that these economic conditions could persist throughout the remainder of the year. I love looking at the "story" behind investments from an interdisciplinary point of view, with an equal appetite for high-growth disruptors and beaten-down value names.

Many of these assumptions relate to matters that are beyond our control and changing rapidly, including, but not limited to, the timeframes for and severity of social distancing and other mitigation requirements, the continued impact of COVID-19 on our customers’ purchasing decisions and the length of our sales cycles, particularly for customers in certain industries highly affected by COVID-19. © 2020 ServiceNow, Inc. All rights reserved. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, our results could differ materially from the results expressed or implied by the forward-looking statements we make. Personal Finance With our outstanding team and culture, I am extremely confident in the long‑term growth trajectory of this company.”“We are working closely with our customers to support them in this challenging environment,” said Gina Mastantuono, ServiceNow CFO. ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant for Software Asset Management Tools. ServiceNow, Inc. Condensed Consolidated Statements of Operations (in thousands, except per share data) (unaudited) Three Months Ended March 31, 2020 March 31, 2019. Connect customer service with other teams to resolve issues quickly and proactively.Make IT a proactive business partner. © 2020 ServiceNow, Inc. All rights reserved. Individuals may access the live teleconference from this webcast link. Stock-based compensation expense as % of subscription revenues Optimize costs and improve efficiency with increased visibility into the full IT asset lifecycle.Deliver business outcomes with speed and agility. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated. Effects of in-the-money portion of convertible senior notes I understand I can unsubscribe any time.

For more information, visit: www.servicenow.com. See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures. Professional services and other gross profit (loss) The following table summarizes our guidance for full-year 2020: Connect security and IT with an integrated risk program offering continuous monitoring, prioritization, and automation.Create embedded self-help for faster adoption of new forms, reports, and apps.Eliminate frustration and improve employee satisfaction. Adjusted for … See the section entitled “Statement Regarding Use of Non-GAAP Financial Measures” for an explanation of non-GAAP measures, and the table entitled “Reconciliation of Non-GAAP Financial Guidance” for a reconciliation of GAAP to non-GAAP measures. Shares of cloud enterprise software company ServiceNow (NYSE:NOW) rose 43.5% in the first half of 2020, according to data from S&P Global Market Intelligence. This suite has now been downloaded by more than 550 organizations worldwide. We report non-GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. Explore tools and resources to drive business outcomes and achieve success faster.See how companies like yours make the most out of their ServiceNow investment.

Non-GAAP professional services and other gross profit Amortization of purchased intangibles as % of total revenues Non-GAAP weighted-average shares used to compute net income per share - diluted Effects of foreign currency rate fluctuations and fluctuations in billing durations are not applicable for the comparison period. “ServiceNow is leading the workflow revolution, proven by our very strong Q2 results,” said ServiceNow CEO Bill McDermott. Optimize costs and improve efficiency with increased visibility into the full IT asset lifecycle.Expand DevOps success across the enterprise. ServiceNow (NYSE: NOW) today announced it will release financial results for the second quarter ended June 30, 2020, following the close of market on Wednesday, July 29, 2020.

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