lpi aqua living

Don't buy a tub from them! HQ Phone (423) 349-2900. I help the movers slide it on a 8ft long slippery board. I stated I wanted to appeal to whoever was the owner or manager and he stated he would send my complaint to him directly. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. They make Brian and Richard look like amateurs!TR 03/16/2020. It is 7ft long and the jack is 4ft, it doesn't lift it partly because the weight and partly because its heavy. - Johnson City TN store...I don't know who some of these people with bad reviews were dealing with but the lady I was dealing with in TN was a blessing see below;Danielle, I just want you to know our new spa is up and running. It is now friday night and snowing and no one in town is available to move this spa, I'm worried it is the wrong one but I also figure there is now possible way someone could possibly send the wrong custom built spa and not only that but a bigger more expensive one, I chalked it up to additional packaging. When the shipping people emailed they wanted to schedule a day to deliver I asked them to return it to the shipper. They blamed this on unforeseen limitations in their supply chain due to COVID and a high influx of orders. She never mentioned any associated fees with canceling or returning it and the receipt that was generated from hottubs.com had no indication of penalties. On May 14, I called Mr. Elmore again. Aqua Haven: This store is an authorized dealer of Master Spas. WOW. Maybe this is the same manager that allowed the stalled service request? It seemed as if the request was cancelled.... he didn't say that but he did say "why would I send someone out if you're not going to keep it". We also had the delivery guy just lie repeatedly and make promises to return with things that he never did. Aqua Living Coupon Code - Updated Daily 2021. Wednesday is snowing again and I am off work because tragically there was a big fire in Reno and our work was closed down, so I take the time to get the hot tub moved. !We ordered our X-11 model in August and we were promised delivery the end of Oct.,  Janurary 25th we finally received our hot tub. We did not go directly through Aqua Living So i can't speak to their customer service as many other's have. So I called again to get an update oh and you can't call them direct so you have to wait on hold (this time I waited about 30min) before getting to tech support. Both out purchase and ultimately a friend (found out after the fact) had the same poor customer service experience.We had the wrong interior color delivered and wrong color cover. OK - so I head over there and the driver is waiting. Wednesday is snowing again and I am off work because tragically there was a big fire in Reno and our work was closed down, so I take the time to get the hot tub moved. Yelp users haven’t asked any questions yet about. The public schools in Agua Dulce are above average. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? We had excellent customer service from Billy Dodson. You get what you pay for with these. We had a budget in mind and he only gave us the options within that budget as well as telling us the benefits of going slightly higher for bang for your buck.... again without any pushiness to go higher. Still does not work and still can't get a tech or even returned phone calls. The World Wildlife Fund recently in its 2014 Living Planet Index (LPI), purports to measure more than 10,000 representative populations of mammals, birds, reptiles, amphibians and fish. Rick, We would’ve been more than happy to refund your credit card, but you didn’t even give us 24 hours to respond. It was delivered in very sturdy packing and we had a bulldozer with forks move it to the desired location. He told us which filtration system and safety devices would benefit us. For $1000 more, she said I could get back yard delivery. I call a few times to confirm they still are coming at and at around 4:30 I call and say "hey if its not here soon its going to be dark and I don't want to unload it in the snow in the dark. Additionally, I apparently need to disconnect the electric and move the tub away from the wall so the leak can be accessed. The sticker on the packaging says made in china. “Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity,” Hatley said. Not only that but it is broken. “Our Aqua Living division has experienced tremendous sales growth over the last two years. Aqua Living Factory Outlets, LPI’s retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Well after 9 months of waiting I still didn't receive my cover lift that I paid an additional $240 for. ref. I take the rest of the day off work to meet them... time goes slow. Aqua Living Factory Outlets. As to the question of why we charged your card prior to you seeing the contract, it should’ve been explained on the front end that we must take the down payment before a contract can go out. The weekend passes, and I contact a mover but they are unavailable Monday or Tuesday. Living in Agua Dulce offers residents a rural feel and most residents own their homes. They charged my card before i saw the contract. One of those you get what you pay for. The one I ordered was smaller to fit a smaller space, 63x81. My primary representative always has a full voicemail and does not return calls. And if he paid that much then he got taken bad by them. In late April,  Kris stopped responding to my calls. I have probably 20 hours into working on this hot tub myself trying to get it to work. Login with username, password and session length. If they do agree to take the spa back prior to delivery they will take a 25% restocking fee and charge you $500.00 for shipping. The delivery date was moved four times, and, in each case, I had to leave multiple voicemails over several weeks at every store and phone number I could find to determine why it was not delivered. I started to debate the restocking fee and was told that it was policy. There's no apology for how outlandishly delayed the tub was and there's never any progress. She forwarded photo and info to manager and apologized again. With the current economic conditions continuing to show very positive signs we felt like the time to take Aqua Living coast to coast was now. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living … Macon A. Macon A Supply Management Planner at John Deere. X-3 with lounger midnight canyon. In late October, I finally dedicated two full 8-hour days calling absolute every number I could find for aqua living to demand a refund. I had to purchase a space heater to put inside the cabinet to keep from freezing. This place has the worst customer service ever. Nov 23 - Jesse a service tech took my call. I paid $100 extra for a rush delivery in 3-5 business days. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. I indicated that I was frustrated, finished waiting, and desired to rescind the purchase. If I don't receive a concrete delivery date and time by Monday the 31st I will report this as theft to the police and file complaints anywhere else I can. I think i will also call my contact at ABC new york tv 7 on your side and anyone else that will Listen!! It is 7ft long and the jack is 4ft, it doesn't lift it partly because the weight and partly because its heavy. We purchased a hot tub in October, 2019 with the understanding it would be delivered once our home was complete. When I had not heard back a few days later I called again this time leaving a message indicating I had not heard back for confirmation. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!!!! The other part they sent was a complete spa pack/ circuit board. From the time we walked in he answered every question we had and more. This however was communicated to my representative at the time of purchase. He did not get back to me for the rest of the day.The next day  I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. We have been actively attempting to get the hot tub delivered since at least early February. Save your hard earned cash and shop somewhere else. Seemed good... so I waited. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. For 15k or whatever he paid for it he could have gotten almost any brand he wanted. This place has the worst customer service ever. Here is what happened. The packaging was very secure and protective of the product. Facebook page opens in new window Twitter page opens in new window Instagram page opens in new window TripAdvisor page opens in new window I call a few times to confirm they still are coming at and at around 4:30 I call and say "hey if its not here soon its going to be dark and I don't want to unload it in the snow in the dark. He is very knowledgeable. Pete put together the cover concierge and stair rail...he also gave us some good maintenance advice. We called, left messages, emails, even left notes on the door with response. It finally came July 11! I said no, I explained it's damaged and I don't want to hook it up unless I have someone verify it's fine. He kept us in the loop during the making of the tub and throughout delivery. He shows me the pallet is already broken and that he can't fully get his pallet jack underneath. He is a nice guy really and he mentions he can't move it its too heavy and he hates it when they load such large heavy items all the way in the back of the truck. I called again later that day, and he indicated he was still researching, but would contact me with more information by the end of the day. 1/21/2021 1:57 PM. I then get an email from Saia Trucking. Please pass on to the craftsman making these units...Nice job! Customer service is horrible. Here we are on the 29th and it STILL ISN'T HERE. I tried to reduce the stress of not knowing why the tub continued to miss delivery deadlines and why no one would call me back by allowing myself to dedicate only one day each week to calling and emailing. Getting cold outside and a broken spa occupying my deck is that last thing I need. If they take care of this right away I will change this review... things happen, I understand. Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp® System. No one has responded in the last week to my emails. They say they will notify me when it is scheduled, no problem. 6weeks late!2. I had to call the cooperate office and have one sent directly to me. Meanwhile, I was receiving the specs, booklets, and DVDs from competitors of Aqua living (LPI) that I inquired with,and wish I would have gone with a competitor. He shows me the pallet is already broken and that he can't fully get his pallet jack underneath. I sent that receipt to her with another letter indicating why I had to cancel and she stated she would be forwarding this to her manager. Now going on 9 months and no swim spa. Keep in mind we bought the top tier spa (Catalina Berkshire model) and there's really poor documentation given the default settings have the filter program running 24 hours a day. My spa was to be delivered end of May, beginning of June. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. This alloy is subject to sustained load cracking and requires periodical eddy current testing. I have too much invested in this and I'm soaked, frustrated and tired compounded by the lack of response I got previously. Buy spas, baths, tanning beds, saunas, and more straight from the manufacturer at Aqua Living Factory Outlets. Thank you! He is very knowledgeable. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Very risky in my opinion. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN. The worst part is that no one ever takes responsibility to remediate the issue. It never came! Greeneville, TN. That's when I was told they had a back log, but they didn't even bother to give me a simple phone call and give me a heads up?! I ordered a tub for my wife for Christmas on 12/15. 64 customer reviews of Aqua Living Factory Outlets. And this was garbage every step of the way. Curious about LPI / Aqua Living / Dr Wellness. months ago) Aqua Living Promo Code September 2020: 40% OFF W/ Aqua (4 days ago) Join Aqua Living team for latest updates and discounts by providing the email address. They replied they didn't remember my order... so I replied back with my order confirmation... and no reply. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. Curious about LPI / Aqua Living / Dr Wellness. Prices for food at home rose 1.6 percent, and prices for food away from home advanced 0.6 percent for the same period. The better business bureau will be contacted this week as well as returning a phone call to the attorney that called me about a class action lawsuit against you. Due to Covid we were unable to get it until November which was the ONLY thing frustrating about our order. I think it should be made in the USA if it is claimed to be.11/18 - called and spoke with sales rep to tell him about what happened. Next, when I had the electric set up, two of the cheap phillips head screws that cover the electric panel came pre-stripped and had to be drilled out. It took me a while to unpackage. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. OK - so I head over there and the driver is waiting. Don't do it, it's not worth the savings. ultimately our issues and compensation were handled by the Tennesse headquarters location. BBB accredited since 5/1/2015. This place is a scam! It is now mid-may. I then called cust service rep (I'm removing names) she confirmed the wrong spa was sent. They blamed this on unforeseen limitations in their supply chain due to COVID and a high influx of orders. Kathy (sales/customer service) is awful. LPI is also moving away from dealer-based sales and going customer-direct. Contact the business for more information about recent service changes. There are multiple leaks internally that cause a ground fault and flip the breaker. Not only that but it is broken. I wish I could give this review a 5 Gold Star review. I have no help at this point everyone I had available went home for the day at 4pm, so its just me and the driver. This was one of our best experiences...the customer service and product materials are exceptional!!! I ordered this spa 12+weeks ago. And dealing with Brian and Richard was also horrible. I now currently have a broken spa and I called the sales rep multiple times. Re: Curious about LPI / Aqua Living / Dr Wellness « Reply #3 on: December 04, 2018, 11:32:17 pm » I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues.

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